Concours Auto Salon Joins The NAPDRT

This year Concours Auto Salon has joined the (NAPDRT) National Alliance for Paintless Dent Repair Technicians.

In a world of specialists, paintless dent removal (PDR) has become a niche market of its own. It requires training and practice and is a bit like becoming a professional golfer or concert pianist: The more you do it, the better you get at it. Every specialty profession needs direction and leadership and this is what the NAPDRT has offered the technician and consumer since 2006

The NAPDRT is a Not-for-Profit organization that was started by quality PDR Technicians who are concerned about the future of our trade, the lack of consumer awareness about quality paintless dent repair, and its many advantages over conventional body shop repairs.

NAPDRT  Mission Statement

The mission of the National Alliance of Paintless Dent Repair Technicians is to unite independent PDR technicians, and to educate both technicians and consumers about the accountability, quality service, and value provided by our members.

The Code of Ethics is the National Alliance of Paintless Dent Repair Technicians standard for professional business practices.

1. To perform high quality repair service at a fair and just price.

2. To employ the best skilled technicians obtainable.

3. To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.

4. To have a sense of personal obligation to each customer.

5. To promote good will between the motorist and members of the association.

6. To offer the customer a price estimate for work to be performed.

7. To furnish or post copies of any warranties covering parts or services.

8. To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

9. To notify the customer if appointments or completion promises cannot be kept.

10. To maintain customer service records for one year or more.

11. To exercise reasonable care for the customer’s property while in our possession.

12. To maintain a system for fair settlement of customer’s complaints.

13. To cooperate with established consumer complaint mediation activities.

14. To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

15. To uphold the integrity of all members of the National Alliance of Paintless Dent Repair Technicians (NAPDRT)

Concours Auto Salon is proud to be a part of this great organization. We look forward to giving them our full support bringing integrity to the automotive repair industry and helping to educate the  public.

If you would like to visit the NAPDRT website go to www.napdrt.org There you will find pages of information about paintless dent and hail repairs.  Information about the insurance industry and PDR certification.

Hiring The Right Profesional

Recently we had a customer come to the shop with a black Range Rover.  The owner wanted a price for scratch removal.  We walked out to inspect the vehicle thinking we would be looking at some minor scratches in the side.

Badly Scratched Range Rover Hoodsomewhere.

To our surprise the entire vehicle’s finish was scratched.  Top to bottom front to back. after asking the owner some questions he revealed that their professional landscaper (Gardner) had been caring for the vehicle.

When it comes to service providers you need to look for and hire a qualified person or company to do the work necessary. Your not going to hire a Gardner to give you a manicure are you?  Or your Barber to repair your air conditioning unit?  No!  So when it comes to regular care and maintenance of your vehicles appearance why do people think this is such a simple task that any one with a bucket of soapy water and some rags is qualified to do the job?

This Range Rover required several hours and cost several hundred dollars to correct the finish and make it look new again.  Could you have the same service done at your local car wash?  Probably not and most self

Scratched Fender Before

titled professional detailers in San Antonio don’t have the experience and time to do this type of work.  Not even the shop’s that advertise $70.00 details.  However Concours Auto Salon repairs this type of damage on a daily basis for customers from all parts of San Antonio. It’s not just a service we provide for the elite crowd either. We preform this service fo owners with cars ranging from Honda’s, Maserati’s, VW’s to Ferrari’s. Every one likes a clean shiny car and when you pay someone to make it look this way you would expect it to last right?

The process to correct this paint finish was done in four steps. After a through wash we clayed the paint to remove any foreign contaminates.   Then the correction process began.

  1. Using a rotary buffer wool pad and a compound we removed all of the heavy scratches.
  2. Rotary buffer again with an aggressive polishing pad and polish to start eliminating the swirls left behind from the wool pad and compound.
  3. Rotary buffer with a finishing pad and a polish.
  4. A dual action polisher was used with a soft foam pad and a finishing polish to remove any trace of wispy swirls that may have been left behind from the rotary polishing steps.

What we had left behind was a glass like finish that just needed to be sealed for protection.  We applied a product called Opti-Seal to do the job .

The customer was very pleased to say the least and I’m sure won’t be having the

Fender completely polished Wow

Gardner maintain their vehicles for them in the future.

Range Rover Detailed By Concours Auto Salon San Antonio