As the year winds down we reflect back on 2012 and start making plans for 2013.
We opened our Babcock location in 2008. Lots of antacids were needed. It was terrifying. Today at this writing we look back and feel it was all worth it.
We made some “Big Changes” this past year
2012 was our first year in our new building on Babcock. New customers that came through our doors during the past year never knew we were hidden in the back corner of the Auto Net complex.
This past year we purchased new equipment that will make our job a little easier as well as making us more efficient. If you’ve been in lately then you’ve seen the two-vehicle lifts. These lifts raise the cars off the ground so wheels can be removed, fender wells can be cleaned and the inside of wheels can be cleaned. We also use them to lift cars so we can be more efficient in repairing those door dings that people get in the sides of their vehicles. With the lifts, we can now provide a faster turnaround time when were refinishing brake calipers, Better Paint Protection Film installations and there also great to use when polishing a vehicle or detailing an interior. Bringing the car off the ground makes our backs feel a little better.
We set out to offer better coverage and pricing for our customers wanting Paint Protection Film. We now offer full coverage for the front of your vehicle for a little more than an extra $150.00 to $200.00 eliminating the line people see crossing the hood and fenders. We installed more full hoods and fenders this past year than previous years combined.
We continued our “New Customer Package” program introducing new customers to the benefits and results of true auto detailing. We plan on continuing this into 2013
We offered a couple of different Social Media offers this past year through Living Social and Google Offers. They weren’t as successful as promised. We did sell them and honor them by learning lessons along the way.
Plus many more positive achievements for the year that affected us all.
For the New Year to come we have more big plans in place. We’re installing a new whole shop air compressor system and a Hydrographic machine. These units are in the shop now and just need to be installed and made operational.
We (Concours Auto Salon) wouldn’t be where we’re at or who we are without YOU our valued customer. Thank you for a great year and your continued support.
Have a Blessed, Prosperous, and Happy New Year!